RentalTec service and support:
your partner in rental and maintenance
As a professional rental company, we understand that our customers require reliable maintenance support for all their questions regarding the upkeep of their products. That’s why our support and technical department is always at your service.
Equipment quality
It is essential that the equipment, whether rented or sold, is properly maintained and calibrated. We offer a wide range of repair and calibration services for various products, including:
- Splicers
- Cleavers
- OTDR
- OSA
- Network testers
- Cable antenna analysers
- RF Vision antenna alignment tool
- PIM analysers
- Blowing machines
- and many more
Expertise and quality
Our lab engineers have many years of experience. As well as the fact that RentalTec is an EXFO authorised customer repair centre, a Viavi authorised service centre, and Jetting service centre and rental partner. We have the know-how and training provided by the vendors themselves for repairs and calibrations. This enables us to make sure we are always able to deliver an optimised level of quality.
Efficient service process
To ensure the fastest possible turnaround time, we kindly ask you to complete your service request using the RMA contact form. Without this request, we cannot initiate the service process. Once your request is received, our service department will contact you and provide you with a service number.
Please also remember to read our terms & conditions before sending in your device. This ensures that you are well-informed about the process and any applicable conditions.
We look forward to serving you!
CALIBRATION
RentalTec offers a perfect calibration
We calibrate your machines with the highest care. After the calibration you receive a valid certificate.
Cleaning
We start with cleaning the instrument
Polishing
If needed we replace the pigtail/ferule
Checking the connectors
Making sure the connectors still work
Updating OS and firmware
This is essential for a good calibration
Checking electrics
Battery, power supply and safety
Providing a certificate
Last step but essential after calibrating
